21st February 2016
I explained that they were basically the same but with a different handle and different price points. She went on to say that it was her son’s 21st birthday present and asked about the delivery time of the chalice which was the one she preferred and also how to order on the website or over the phone. I said the latter method was the quickest and easiest.
At this stage of the conversation I said that I thought her choice of a Claret Jug was rather nice but unusual as a 21st. She agreed but said that her husband had been given one on his 21st and had enjoyed using it over the years and wanted the same for his son.
I went on to tell her some of the details of this Claret Jug such as the option to replace the crystal body should anything untoward happen. The addition of a set of cleaning balls with each decanter and so on. Just a few extra touches that JA Campbell provide as a service to customers.