Mahogany Hogget – Customer service!

Today – an unusual job! A regular Australian customer asked if the wooden base on one of our hogget decanters could be made from Mahogany. This one is usually made in Maple wood and is easy to “turn” and is light and modern in colour.

I tried to dissuade him by saying that mahogany is unavailable in the thickness that this base required and that the block would have to be made by laminating several thickness of mahogany together and hence an extra cost. He was not put off and ordered and paid for it there and then.

I glued several layers of mahogany together a few days ago and today did the turning and polishing. I have to admit it does look quite good. Not my taste – but I am not the customer and also I do not have a monopoly on good taste!!!

Hogget Mahog

The moral of this story is all about giving the best customer service possible.

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